Documentation / Manage and get help
Troubleshooting
Start with the published page and the exact symptom, then check the relevant layer.
Step by step
- No SDK signal: check publication, the exact client ID, duplicate tags, consent, CSP, blockers and the saved delivery channel. After a mode switch obtain a new signal.
- No changes: check running status, audience, traffic share, possible Control assignment, available balance and rule diagnostics. Test without ?__kp_disable__, which disables the SDK on that page.
- No goals: confirm the selected goal version, path filter, exact event name and real success action. A click inside an iframe is not a parent-page click.
- Old configuration: the agent can be cached for 10 minutes and refresh in the background for the next page load. Revisit after propagation; avoid changing several settings while diagnosing.
Tilda: republish all pages. WordPress: clear caching and disable script-delay rewriting for the agent. Shopify: check the published theme. Wix: inspect platform security restrictions instead of assuming an iframe embed is equivalent.
How to verify
If the channel fails, Control is the fallback. Record a minimal reproduction, page URL and time with timezone for support; remove visitor data, authentication codes and secrets.