Documentation / Manage and get help
Account and support
Use the dashboard support chat or contact info@kopair.com.
Step by step
- Sign in with the one-time email code. If it expires, request a new code after the resend timer; check spam and that the email address is correct.
- Open support chat in the dashboard. Describe what you expected, what happened and the steps to reproduce. Include the experiment name and approximate time with timezone.
- If chat is unavailable, write to info@kopair.com. Before sharing a screenshot, remove personal data and credentials.
“On a published WordPress product page the SDK signal is fresh, but the heading remains original after launch; the affected experiment is … and the time was …” is more useful than “nothing works”. Control assignment may explain an unchanged page.
How to verify
Never send an OTP code, private key, session token or full form submission. Sites and experiments are scoped to the signed-in workspace; verify that you are using the intended account.